Casilando Terms and Conditions

Welcome to Casilando Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide at Casilando. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms in full. We recommend that you read this document carefully before you use our online casino, as it forms a binding legal agreement between you and us.

Who We Are

Casilando is owned and operated by White Hat Gaming Limited, registered in accordance with Maltese law with registration number C73232, with our registered office at 85 St John Street, Valletta VLT1165, Malta. Our group company, White Hat (Holdings) Limited, incorporated in Gibraltar with registration number 109784, may handle certain business activities on our behalf, including marketing services, systems development, payment processing channels, and customer services. We hold a licence from the United Kingdom Gambling Commission, licence number 52894, for customers in Great Britain, and a licence from the Malta Gaming Authority, licence number MGA/B2C/370/2017, issued 01/08/2018, for all other customers we serve. These Terms are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the courts of England and Wales.

Eligibility and Account Registration

To complete Casilando register and open an account with us, you must be at least 18 years of age and legally permitted to gamble under the laws of your country of residence. We do not accept registrations from residents of Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, France, Hungary, Israel, Italy, Latvia, Malta, Netherlands, Panama, Romania, Russia, Singapore, Slovenia, Spain, Sri Lanka, Thailand, Turkey, Uganda, the United States, or Vietnam. If you are resident in Great Britain, you must reside in the United Kingdom to maintain an active account, and we will close accounts belonging to holders who are no longer resident there.

When you complete your Casilando casino login, we require accurate and truthful information from you at registration. You may only hold one account with us, and you are responsible for keeping your login credentials confidential. We reserve the right to suspend or close any account where we suspect fraudulent activity, duplicate registration, or a breach of these Terms.

Deposits, Withdrawals, and Currency

All accounts registered with us for Great Britain customers operate in GBP, and we require you to play using this currency. Using our site to facilitate arbitrage through currency exchange transactions is strictly prohibited, and we will forfeit any gains arising from such activity. Your minimum first casilando deposit to claim our welcome offer is GBP 15, and deposits may only be made using payment methods registered in your own name. We may limit the total deposits accepted from you on any single day.

We accept deposits via Visa, Mastercard, Maestro, paysafecard, Skrill, Neteller, PayPal, Neosurf, and Bank Transfer, along with certain country-specific methods available in our cashier. Every casilando withdrawal is paid back using the same method you used to deposit, and where that method is unavailable for payouts, we process funds via Bank Transfer instead. Our minimum withdrawal is GBP 10 from cash funds, with a general minimum of GBP 20, though a lower balance can still be withdrawn in full if you contact our Customer Support team. We do not charge withdrawal fees.

We cap the maximum payout on any single bet or spin at GBP 250,000, excluding progressive jackpot winnings. Jackpot wins exceeding this figure may take up to 30 days for us to process. We may carry out enhanced due diligence on withdrawals of funds that were not used for wagering, and on our international platform, we apply a daily withdrawal limit of EUR 5,000. Pending times on withdrawals can take up to 48 hours, and cash-out times vary from a few hours to a few days depending on your chosen payment method.

Bonus Terms

We offer new players 70 Bonus Spins on Book of Dead following their first deposit. This casilando bonus is available to players over 18, resident in Great Britain, verified with us, and opted in to the promotion. You may not have any other active bonuses on your account when you claim this offer, as doing so may lead to suspension of your eligibility. To claim it, simply make a first casilando deposit of at least GBP 15, and we will credit your Bonus Spins automatically.

Bonus Spins may only be used on Book of Dead and remain valid for ten days after being applied to your account; we remove any unused spins after that period. Any bonus funds that remain unwagered are removed from your account after thirty days. Winnings generated from Bonus Spins are credited to your bonus account and capped at GBP 100. To convert bonus funds into withdrawable cash, we require wagering of ten times the bonus value, and only bonus funds count toward this contribution. While your bonus is active, your maximum bet is GBP 5 or its currency equivalent — wagering above this threshold may result in confiscation of your winnings.

If you request a cash withdrawal before completing the wagering requirement, we will forfeit your bonus and any associated winnings. We may also apply affordability checks that affect your ability to wager beyond certain thresholds. On our international platform, we offer a 100% first deposit bonus up to EUR 300 plus 90 free spins on Book of Dead, subject to 35x wagering, along with 10 no-deposit free spins on registration valid for 10 days.

We only award one promotion per account, meaning one per household, IP address, email address, phone number, payment card, or shared device. Wagering contributions vary by game type: Slots contribute 100%, a select group of slots contributes 20%, Table Games contribute 10%, Video Poker contributes 5%, and Scratchcards and Keno contribute 100%, while certain other games and progressive jackpots contribute 0%. All bonuses expire after 30 days and all bonus spins expire after 10 days unless a specific promotion states otherwise. We only allow one valid coupon to be redeemed within any 24-hour period.

Our Games and Software

We offer over 2,000 casilando slots and casino games from leading providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Big Time Gaming, Push Gaming, and many more. Our casilando live casino features roulette, blackjack, Free Bet Blackjack, and game shows including Epic Spins, powered by Evolution Gaming, Pragmatic Play, On Air, and Ezugi. You can enjoy our casilando online casino via desktop, mobile browser, or our dedicated casilando app, giving you flexibility to play wherever you are.

We reserve the right to alter, suspend, or discontinue any game on our platform at our discretion. Any use of software bugs, exploits, or errors to gain an unfair advantage is strictly prohibited and may result in forfeiture of winnings and account closure.

Loyalty Program

We reward our players through a Loyalty Points scheme. Points you redeem are added to your bonus account and remain subject to our standard wagering requirements. If there has been no activity on your account for 30 days, we reset your points balance to zero.

Responsible Gambling

We are committed to promoting safer gambling. We provide tools including deposit limits, self-exclusion, and reality checks to help you manage your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team or seek help from independent organisations.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our casilando casino platform. We are not liable for losses arising from technical failures, third-party service interruptions, or events beyond our reasonable control, except where such liability cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory or operational changes. We will notify you of material changes, and your continued use of our services after such updates constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these Terms, our casilando bonus offers, or any aspect of your account, our support team is available 24/7 via live chat or email at support@casilando.com. We are here to assist you in English, German, Spanish, Finnish, French, and Portuguese.