Casilando Privacy Policy

At Casilando, we are committed to protecting your privacy and safeguarding the personal data you share with us when you play at our online casino. This Privacy Policy explains how we collect, use, store and protect your information when you visit Casilando, register an account, use Casilando login credentials, make a deposit, request a withdrawal, or otherwise interact with our services. We are operated by White Hat Gaming Limited, licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/370/2017, and, for our customers in Great Britain, by the United Kingdom Gambling Commission under licence number 52894. By using Casilando casino, you agree to the practices described in this policy.

Information We Collect

We collect personal information to provide you with a safe, secure and personalised gaming experience. When you register through the Casilando register process, we ask for identifying details, and we may collect additional information as you continue to use our platform.

• We collect your full name, date of birth, address, email address and telephone number when you create an account.
• We collect verification documents, such as proof of identity and proof of address, to comply with our regulatory obligations.
• We record your transaction history, including every Casilando deposit and Casilando withdrawal you make, along with payment method details.
• We track your gaming activity, including slots, live casino games and bonus usage, to improve our services and detect irregular play.
• We gather technical data such as your IP address, device type, browser information and login times whenever you use Casilando login.
• We may record communications you have with our customer support team via live chat or email.

How We Use Your Information

We use the information we collect for a variety of legitimate purposes connected to operating Casilando casino responsibly and in accordance with our licensing conditions.

• We use your data to verify your identity, age and location before allowing access to real-money play.
• We process your information to manage deposits, process a Casilando withdrawal request, and apply any Casilando bonus or Casilando promo code you redeem.
• We use your activity data to prevent fraud, money laundering and underage gambling.
• We analyse your gameplay to personalise offers, such as Casilando free spins, a Casilando no deposit bonus, or other Casilando bonus code promotions where eligible.
• We use your contact details to send you service communications and, where you have consented, marketing messages about our online casino offers.
• We rely on your data to support responsible gambling tools, including deposit limits and self-exclusion requests.

Legal Basis for Processing

We only process your personal data where we have a lawful basis to do so. Our processing is grounded in the performance of our contract with you, our compliance with legal and regulatory obligations under Maltese and UK gambling law, our legitimate interests in preventing fraud and maintaining a secure platform, and, where applicable, your consent for optional marketing communications. You may withdraw your consent to marketing at any time without affecting the lawfulness of any other processing.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate Casilando effectively and lawfully.

• We share data with our group company, White Hat (Holdings) Limited, which may handle certain marketing services, systems development, payment processing and customer service functions on our behalf.
• We share information with payment providers to process transactions made through Visa, Mastercard, Maestro, paysafecard, Skrill, Neteller, PayPal, Neosurf or Bank Transfer.
• We disclose data to regulatory bodies, including the Malta Gaming Authority and the United Kingdom Gambling Commission, as required by law.
• We may share information with our alternative dispute resolution provider, eCOGRA, if a dispute arises regarding your account.
• We work with identity verification and fraud prevention services to confirm your details before processing a Casilando withdrawal.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Casilando. These tools allow us to remember your preferences, keep you securely logged in, and understand how you interact with our slots, live casino games and promotional pages. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of Casilando casino, including access via the Casilando app.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations. Following account closure, we typically retain records for a period required under Maltese and UK gambling regulations before secure deletion or anonymisation.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We use encryption technology to safeguard sensitive information transmitted between your device and our servers, whether you access our online casino through desktop, mobile browser or the Casilando app. While we strive to protect your data, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Your Rights

We recognise that you have rights regarding your personal data under applicable data protection law, including the General Data Protection Regulation.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with a relevant supervisory authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team at support@casilando.com, and we will respond in accordance with applicable timeframes.

International Transfers

We may transfer your personal data outside the European Economic Area where necessary for our operations, including where our group entities or service providers are located elsewhere. Where we do so, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Restricted Territories

We only offer our services where we hold the appropriate licence. Customers in Great Britain must be resident in the United Kingdom, and accounts are closed where this is not the case. We do not accept players from a number of restricted international markets, and we process personal data only for individuals eligible to hold a Casilando account under our licensing terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational factors. We encourage you to review this page periodically. Continued use of Casilando after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to review, correct or delete your information, please contact our dedicated support team through live chat or by emailing support@casilando.com. Our team is available around the clock to assist you with privacy-related enquiries, alongside general support for your Casilando login, deposits, withdrawals and bonus queries.